Frequently Asked Questions
1. How can I place an order?
Orders can be placed directly through our website. Simply browse our collection, add your favorite items to your cart, and follow the checkout process.
2. What payment methods do you accept?
We accept all major electronic payment methods, including credit and debit cards.
3. How long does it take to process and ship orders?
Orders typically take 1–3 business days to process. Custom pieces, including our genuine Italian leather items, are made to order and may take 6–12 business days to craft and ship.
4. What is your return/exchange policy?
Please refer to our detailed policy page for full information on returns and exchanges.
5. Can I track my order?
Yes, tracking information will be provided once your order has been shipped.
6. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please notify us within 3 business days. We will gladly issue a full refund or replacement.
7. Are there any discounts or promotions available?
We run special promotions throughout the year. Check our website regularly for current sales and discounts.
8. Can I cancel or modify my order?
Orders can be modified or canceled prior to shipping. Once shipped, you may request a refund in accordance with our return policy.
9. Can I purchase BLAK products in physical stores?
While we’re not currently in retail stores, you can find us at select pop-up shops. Follow us online for upcoming event details.
10. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk purchasing options. Please contact us for more details.
11. Can I request a custom design or collaborate with BLAK?
Absolutely! We’re open to custom design requests and creative collaborations. Let’s connect.
12. How can I stay updated on new product releases and BLAK news?
Stay connected with us through our website and follow us on social media for the latest drops, news, and events.
