FAQ

How can I place an order?

To place an order, simply visit our official website atbelikeaking.com. Browse through our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping and payment information, and confirm your order. Once completed, you will receive an order confirmation email with the details of your purchase.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can choose the payment method that is most convenient for you during the checkout process.

How long does it take to process and ship orders?

We strive to process and ship orders as quickly as possible. Processing times typically range from 1 to 3 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Custom pieces will be handled on a case by case basis. The delivery time will depend on your location and the shipping method chosen during checkout.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase from BLAK. If for any reason you are not, we accept returns and exchanges within 30 days of the delivery date. The items must be in their original condition, unworn, and with all tags attached. Please visit our Returns & Exchanges page on our website for detailed instructions on how to initiate a return or exchange.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and estimated delivery date. If you have any questions or concerns regarding the shipment of your order, please feel free to contact our customer support team.

What if I receive a damaged or incorrect item?

We apologize if you receive a damaged or incorrect item. Please contact our customer support team immediately with your order details and a description or photo of the issue. We will work quickly to resolve the problem and ensure that you receive the correct item or a replacement.

Are there any discounts or promotions available?

We occasionally offer discounts and promotions throughout the year. To stay updated on our latest offers, we encourage you to sign up for our newsletter and follow us on social media. Additionally, keep an eye out for special sales events and limited-time promotions that we announce on our website.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make any changes. It is important to reach out to us promptly to increase the likelihood of successfully canceling or modifying your order.

Can I purchase BLAK products in physical stores?

Currently, BLAK products are primarily available for purchase through our official website. However, we may collaborate with select retail partners in the future. To stay updated on any new retail partnerships or locations, please subscribe to our newsletter or follow us on social media for the latest announcements.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale and bulk ordering options for retailers, organizations, and collaborations. If you are interested in carrying BLAK products or placing a large order, please reach out to our wholesale team at BLAK Supportfor more information, including pricing, minimum order quantities, and available options.

Can I request a custom design or collaborate with BLAK?

We appreciate your interest in collaborating with BLAK. While we currently do not offer custom designs or collaborations with individuals, we are open to exploring partnerships with relevant organizations, influencers, and artists. If you have a collaboration proposal or business inquiry, please contact our partnerships team at BLAK Supportwith detailed information about your proposal.

How can I stay updated on new product releases and BLAK news?

To stay informed about new product releases, promotions, and the latest news from BLAK, we recommend subscribing to our newsletter. You can easily subscribe by entering your email address on our website. Additionally, follow us on our social media channels, including Instagram and Facebook, where we regularly share updates and engage with our community.

Still have questions?

Feel free to email us at BELIKEAKING.QUEEN@GMAIL.COM We would be happy to set aside some time specifically for you to chat about your brand or business and to see how we can best assist.